Policies and House Rules (Spice Edition)

At Cloud9 Spice Collection, we ensure a seamless experience for our customers. All orders must be paid in full once confirmed by our Leader of the Flavor Unit. This process guarantees that your spices are prepared and delivered promptly. Expect to hear from us within 24 hours to finalize your order. Remember, spices wait for no one!

•  Orders typically ship within 2–3 business days
   
• Shipping is currently available within the United States
   
• Once your order ships, you’ll receive tracking info
   

We are not responsible for shipping delays caused by carriers, weather, or other “out of our hands” chaos.

 Because our products are food items, all sales are final.

That said — if your order arrives damaged, incorrect, or not up to standard, contact us within 48 hours of delivery and we’ll make it right. We’re nice like that.

Our spices are intended for culinary use only.

We are not responsible for:

• Overseasoning (bold moves, though)
   
• Hurt feelings from food being too good
   
• Any misuse of products outside normal cooking purposes

We respect your privacy.

• We collect only the information needed to process your order
   
• We do not sell or share your personal information
   
• Payment information is handled securely by trusted third-party processors
   

Your inbox is safe with us.

 We may update these policies from time to time to stay compliant or improve our operations. Any updates will be posted here — no sneaky stuff. 

 All content on this site — including logos, product names, images, and copy — belongs to The Cloud9 Company

Please don’t steal our stuff. Be cool.